Return Policy

Had a change of heart?

Shop confidently, knowing that you can easily return or exchange your item. We're certain you'll love our collections, but if you change your mind, you have 10 days from the date of shipment received to return or exchange your item. We simply ask that the product be unworn, unwashed, unused, and in its original condition with all tags intact.


To initiate a return or exchange, email us at connect@zoey.in with your reason for the return or exchange. 

 

How does it work if I want to return my purchase?

We will arrange for the return pickup and initiate a refund after the package passes the quality check.

In case of COD, please provide your UPI ID for a manual refund. (Note: COD shipping charges are non-refundable.) 

We only accept returns purchased through our online store. If you have purchased your product from our stockist, please get in touch with the store in which you bought them for assistance. 

Unfortunately, ZOEY cannot be held accountable or provide refunds or exchanges for purchases made outside our online store.

How can I contact you?

We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at connect@zoey.in or call us on +91 6396919590

 

What if my purchase arrives damaged?

Oh no! Stay calm - in case of a damaged item being delivered, we shall offer you a full refund  (including return postage charges) or replacement, or you may choose anything else from our range of the same sell value.

 

I want a refund; how does this work?

Refunds can be made only to the bank account or debit/credit card that was used to pay online. Refund will be initiated the same day we receive the product back to our warehouse and will be reflected in your account in 4-5 working days. Refunds cannot be made in cash.


Keep our disclaimer in mind!

While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each computer.