Terms & Condition
Welcome to www.zoey.in, service provided by Spirited Away Private Limited zoey.in provides its services to you subject to the terms, and conditions as below. Use of any service (for e.g., Reviews) will be subject to the rules & guidelines applicable to such service. Spirited Away Private Limited reserves the right to change this Site and these terms and conditions at any time. In using zoey.in service you are deemed to have accepted the terms and conditions listed below.
LOGIN AND ACCOUNT OBLIGATIONS
If you are under the age of 18 years you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions of Use. You may be assigned an Account Username & Password to enable you to login and use certain portions of zoey.in. By signing up for an Account Username you agree to:
- Provide true, accurate, current and complete information about yourself in zoey.in new user signup form
- Maintain and update the information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if zoey.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the Terms & Conditions of Use, zoey.in has the right to indefinitely suspend or terminate your account and refuse to provide you with access to zoey.in.
PRICING AND TYPOGRAPHICAL ERRORS
Although zoey.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, zoey.in shall have the right to refuse or cancel any orders placed for that product listed at the incorrect price. zoey.in shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, zoey.in shall immediately issue a credit to your credit card account in the amount of the charge.
CANCELLATION BY zoey.in
There may be certain orders that we are unable to accept and must cancel. zoey.in reserves the right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
AVAILABILITY OF GOODS
You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, zoey.in will contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. zoey.in is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund. We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. zoey.in will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular Good. If applicable, zoey.in will proceed to fulfill the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfillment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.
You acknowledge and agree that:
all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
you have read any corresponding written description of the Goods prior to submitting your Order;
the colour of Goods as shown on the Website may vary slightly in shade in real life;
where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and
any accessory featured with the Goods is for illustration purposes only.
DISCLAIMER AND LIMITATION OF LIABILITY
zoey.in is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of zoey.in. zoey.in provides content from third-party Vendors and while zoey.in tries to ensure that the content is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. zoey.in will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with zoey.in.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of these Terms & Conditions of Use.
To the fullest extent permitted under applicable law, zoey.in or its Vendors shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with zoey.in, its services or these Terms & Conditions of Use.
Without prejudice to the generality of the section above, the total liability of zoey.in to you for all liabilities arising out of these Terms & Conditions of Use be it in tort or contract is limited to the value of the product ordered by you.
zoey.in, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of www.zoey.in or that the operation of www.zoey.in will be error free and/or uninterrupted. Consequently, zoey.in assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of www.zoey.in.
- What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, special offers, upcoming events, new products/collections and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
- Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SHIPPING & RETURNS
Spirited Away Private Limited is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within maximum 4 to 12 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
Spirited Away Private Limited is in no way responsible for any damage to the order while in transit to the buyer.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
All our orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within maximum 4 – 12 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
We invest a great deal of love and care in the making of each Zoey product. If for some reason, you are unsure of the product or we’ve missed a spot and you’d like to exchange them, you can write to us at firstname.lastname@example.org or Call / WhatsApp us on + 91 6396919590 and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the item. They may request for further information/photographs to assess your return request. Please do assist them.
To exchange the product, please inform us within 7 days of delivery of the product. Please send us an email to email@example.com or Whatsapp us on + 91 6396919590 with order no and attach an image of the piece purchased. Once you have mailed us, please ship out the product to the following address:
Spirited Away Private Limited
Shri Laxmi Rice Mill, Near HDFC Bank
Soron Gate, Kasganj
UP - 207123