Social Media and Customer Service Analyst (WFH)
Zoey is a baby bedding brand and we are growing really fast.We are building a sustainable, fair-trade baby bedding and sleeping brand. We are hiring a generalist to manage social media platforms ,customer queries and managing other admin tasks. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience in handling social media management.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries across all social media platforms and email.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing our posts, comments on social media
- Managing small projects across business development
Requirements:
- Should have entrepreneurial mind and do to attitude
- Great written and verbal communication skills
- Ability to stay calm when customers are stressed or upset.
- Comfortable using social media and particularly Instagram
- Self-starter
Salary and Benefits:
- 12,000 per month for first three months
- Special discounts on Zoey products
- Fast growth opportunity to join Stock options
**To Apply send us your resume on join@zoey.in